Which is why we focus the development of our service offer to secure and maximize the usage of our solutions.Īs your needs differ, depending whether you are in manufacturing, leading the network of retail shops of a well-known brand, or an independent entrepreneur expert in your activity. Which is why we focus the development of our service offer to secure and maximize the usage of our solutions.Īs your needs differ, depending whether you are in manufacturing, leading the network of retail shops of a well-known brand, or an independent entrepreneur expert in your activity.Your satisfaction is our first priority. We make every effort to offer service levels and benefits that fit your needs. Give you access to experts trained on your applications.Ship spare parts within a Day lead time.Įnsure the availability of backup machines in case yours becomes unavailable.Offer hotline technical support with extended business hours.Secure quick repairs in compliance with our group quality standards.We have created international repair and technical hubs to gather all the technical skills and competencies together. In addition, our 150 Gravotech technicians and those of our distributors are present in more than 50 countries to bring the necessary on-site support to the use of our solutions. We will bring you support in your language for more than 50 countries where we are present, directly and with our distributors.Įach of these local teams can offer support from a regional competence center close to our production locations and in direct link with our group international support based in France, in close connection to our R&D center. This organization makes us efficient and reactive to your needs.

With the expertise of our support, we can address 80% of your requests remotely, for a quick resolution that secures the service continuity of your operations. You benefit from our information system dedicated to technical support that can be accessed by our network 24/7.

Our technicians find all our equipment’s specifications and maintenance standard operating procedures, as well as order spare parts to be shipped everywhere in the world within one working day.Īs we make and publish all the firmware and software that drive our machines, we could develop a remote diagnostic tool called E-Diag.

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